General Terms and Conditions

Definitions

“T&Cs” are the terms and conditions of Fundsback GmbH (Fundsback) for using the services on the web pages from Fundsback.
“Users” are registered with Fundsback on the web page.
“Fundsback” is the Fundsback GmbH, Schiffgraben 43, 30175 Hannover, AG Hannover HRB 212964.
“Other services” allows the user to obtain and use further services of other providers cooperating with Fundsback via the Webpage.

Scope of Validity

Fundsback is a service provider that helps with administrative work and communication with the German Pension Insurance but does not provide any form of business, legal, pension, tax advice, or service. Fundsback will not claim a refund of contributions or a pension for itself, rather than estimate the amount of a claim for a refund of contributions or a pension and help the user collect the necessary data for a refund or a pension. In cooperation with a lawyer, the claim or the application for a state pension will be submitted to DRV in favor of the user.

The information contained on this website is for general information purposes and does not refer to the specific situation of an individual or a legal entity. They do not constitute any business, legal, or tax advice. In individual cases, the present content can not replace personal advice from knowledgeable persons. No one may act based on this information without appropriate professional advice and without a thorough analysis of the situation. For decisions made by the user based on the above information, Fundsback takes no responsibility.

Upon using the Fundsback Website and services and by selecting the respective field, the User declares that it accepts the validity of these T&Cs. If the User does not wish to be bound by these T&Cs or cannot validly declare consent, it shall not be permitted to use the Fundsback web page.

Services

The “Free Pension Check” (eligibility check) is an estimation tool only. It should be used solely for the purpose that it is intended. All estimations of Fundsback provided by the Pension Check indicate what the user may be entitled to based on the information inputted by the user. Final amounts due to the user will depend upon the information and data on actual documents submitted, the information made available, and the decision of the Pension Refund Insurance.

With the Pension Check, the user grants individual data to Fundsback to check if there is a possibility of refunding money from the German pension insurance company.

If the user wants to send his/her claim for a refund of contributions from the Pension Refund Insurance, Fundsback will help to collect and organize the necessary documents for the user with consent from the user. For this purpose, the user grants a Power of Attorney to take care of the user’s pension matters, including mail receiving and sending, digitally, in writing, or verbally, to a person appointed by Fundsback (regularly a professional lawyer). This Power of Attorney includes access to and use of the online service of the user’s online account with German Pension Refund.

Fundsback will send the user his/her claim for a refund of contributions with all the necessary documents as a messenger to the Pension Refund Insurance and after consent from the user. The Fee for this service is 9.9% of the refunded amount. The user agrees to pay the fee for this service. The authorized lawyer will submit the reimbursement or pension application on behalf of the user or conduct all correspondence with Deutsche Rentenversicherung.

Fundsback receives a fee for the entire service provided by Fundsback. This will be deducted from the refund amount. The user agrees to this.

Payment for Services

The User agrees that the refund will be paid to a Bank account of his choice. Fundsback will deduct its fees from the refund amount.

Bank Charges

In the case of payment by bank transfer, Fundsback has no control over the fees charged by the banks when cashing the refund. Fundsback will not be liable for any changes in local bank charges, any currency exchange rates by the banks, or any time period that the bank takes to transfer the refund to a user’s bank account.

Liability

Although Fundsback strives to provide the utmost care when selecting the information offered, Fundsback is not liable for its accuracy, timeliness, and completeness.

Fundsback is not responsible for the refund of pension refund where: the user has provided information that is false, inaccurate, incorrect, insufficient, or misleading; the user has already received a refund; the user has already applied for a refund through another person; the user owes money to German authorities; or the German Pension Insurance has different information on its system than that provided by the user.

Power of Attorney

When the user signs a Power of Attorney permitting Fundsback or the appointed lawyer to organize his/her refunds, he/she agrees to pay the fee to Fundsback for the organization of the refund. If the relevant Pension Refund Insurance sends the due refund to the user directly, rather than to the appointed lawyer, the user still owes the processing fee in full to Fundsback for the service rendered.

Data Protection

By agreeing to these Terms and Conditions, Fundsback will ensure that the user’s personal information is protected, as described in our Privacy Policy.

Applicable Law, Place of Jurisdiction

Any existing or future legal relationships shall be governed exclusively by German law and shall be the responsibility of the German courts only.

Salvatory Clause

If a determination of these T&Cs is invalid, unenforceable, or has a gap, this shall not affect the validity of the remaining determinations.
25/03/2024