Terms & Conditions

General Terms and Conditions

Definitions

  • "T&Cs" are the terms and conditions of Fundsback GmbH (Fundsback) for using the services on the web pages from Fundsback.
  • "Users" are registered with Fundsback on the web page.
  • "Fundsback" is the Fundsback GmbH, Schiffgraben 43, 30175 Hannover, AG Hannover HRB 212964.
  • "Other services" allows the user to obtain and use further services of other providers cooperating with Fundsback via the Webpage.

Scope of Validity

Fundsback is a service provider that helps with administrative work and communication with the German Pension Insurance but does not provide any form of business-, legal-, pension-, tax advice, or service. FUNDSBACK will not claim a refund of contributions or a pension for itself, rather than estimate the amount of a claim for a refund of contributions or a pension and help the user collect the necessary data for a refund or a pension. In cooperation with a lawyer, the claim or the application for a state pension will be submitted to DRV in favor of the user.

The information contained on this website is for general information purposes and does not refer to the specific situation of an individual or a legal entity. They do not constitute any business, legal, or tax advice. In individual cases, the present content can not replace personal advice from knowledgeable persons.

Services

The "Free Pension Check" (eligibility check) is an estimation tool only. It should be used solely for the purpose that it is intended. All estimations of Fundsback provided by the "Pension Check" indicate what the user may be entitled to based on the information inputted by the user. Final amounts due to the user will depend upon the information and data on actual documents submitted, the information made available, and the decision of the Pension Refund Insurance.

With the "Pension Check," the user grants individual data to FUNDSBACK to check if there is a possibility of refunding money from the German pension insurance company.

If the user wants to send his/her claim for a refund of contributions from the Pension Refund Insurance, FUNDSBACK will help to collect and organize the necessary documents for the user with consent from the user by selecting the respective field.

Payment for Services

FUNDSBACK will send the user his/her claim for a refund of contributions with all the necessary documents as a messenger to the Pension Refund Insurance and after consent from the user. The Fee for this service is 9.9% of the refunded amount. The user agrees to pay the fee for this service.

The User agrees that the refund will be paid to a Bank account of his choice. Fundsback will deduct its fees from the refund amount.

Bank Charges

In the case of payment by bank transfer, FUNDSBACK has no control over the fees charged by the banks when cashing the refund. FUNDSBACK will not be liable for any changes in local bank charges, any currency exchange rates by the banks, or any time period that the bank takes to transfer the refund to a user's bank account.

Liability

Although FUNDSBACK strives to provide the utmost care when selecting the information offered, FUNDSBACK is not liable for its accuracy, timeliness, and completeness.

FUNDSBACK is not responsible for the refund of pension refund where:

  • The user has provided information that is false, inaccurate, incorrect, insufficient, or misleading in any way.
  • The user has already received a refund.
  • The user has already applied for a refund, either directly or through another person, natural or legal.
  • The user owes money to German authorities.
  • The German Pension Insurance has different information on its system than that provided by the user.
  • The German Pension Insurance information leads to a decision that the user is not due a refund.

Power of Attorney

When the user signs a Power of Attorney permitting FUNDSBACK or the appointed lawyer to organize his/her refunds, he/she agrees to pay the fee FUNDSBACK for the organization of the refund. If the user has signed a Power of Attorney authorizing FUNDSBACK or the appointed lawyer to organize his/her refunds and has, with or without his or her knowledge, applied or authorized any other person, natural or legal, to organize the same refund, he/she will owe FUNDSBACK the fee for the organization of a refund, notwithstanding that the user has obtained a refund otherwise than with the assistance of FUNDSBACK.

Data Protection

By agreeing to these Terms and Conditions, FUNDSBACK will ensure that the user's personal information is protected, as described in our Privacy Policy.

Applicable Law, Place of Jurisdiction

Any existing or future legal relationships shall be governed exclusively by German law and shall be the responsibility of the German courts only.

Online Dispute Resolution

The EU Commission has created an internet platform for online dispute resolution (so-called "ODR-Platform"). The ODR Platform serves as a point of first contact for out-of-court dispute resolution. You can access the ODR-Platform via: ec.europa.eu/consumers/odr.

FUNDSBACK is neither willing nor obligated to participate in a dispute resolution proceeding before a consumer protection agency dispute resolution service.

Miscellaneous

A refund of pension contributions might be subject to income tax in most countries. So, once the user receives the refund, the user confirms that it is his/her sole obligation to consult his/her local tax advisor.

Last updated: 25/03/2024